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Account

Everything you need to manage your services

0208 051 9338

Phones and devices

Discover more about our devices from eSIMs to phones and smart watches

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Products and services

Everything you need to know about our plans, tariffs, services and apps

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Network

Check network coverage and find network support

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Security and privacy

Keep your account and data secure with our tips

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Roaming & International

Using your device abroad and travel data packs

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Billing Support

Understanding your bill and payment methods

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Upgrades & Returns

Upgrade your device or return a product

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Fraud Prevention

Report spam and protect yourself from fraud

0208 051 9338

Getting Started with Your Service

Welcome to our network! We are delighted to have you with us. Setting up your new device and service is quick and easy. First, ensure your SIM card is inserted correctly into your device. Once inserted, switch on your phone and wait for the network signal to appear.

If you are transferring your number from another provider, this process usually takes one working day. You will receive a text message confirming when the transfer is complete. In the meantime, you can use the temporary number assigned to your new SIM.

Common Troubleshooting Steps

Experiencing issues with your connection? Try these simple steps before calling support:

  • Restart your device: This often resolves temporary network glitches.
  • Check Airplane Mode: Ensure it is turned off.
  • Network Settings: Go to settings and ensure 'Mobile Data' is enabled.

If problems persist, check our network coverage map to see if there are any known outages in your area.

Security and Fraud Prevention

Your security is our top priority. We will never ask for your full password or PIN over the phone or via email. Be wary of unexpected calls or texts claiming to be from us asking for sensitive personal information.

If you suspect you have received a fraudulent communication, please forward the text to 7726 (SPAM) or contact our fraud team immediately using the number listed on this page.